Shipping Policy

Following are the terms and conditions that constitute our Shipping Policy. In some cases, orders with multiple items are shipped in more than one package. Shipping instructions in the product description priority over this shipping policy. Please ensure the correct address and name (Do not abbreviate!)

We print every shipping label exactly as it's entered on our website. Please be sure to double-check your shipping address before completing your order to ensure that your package is shipping to the right location. If you believe that your address may be incorrect, please reach out to support@auradrum.com, and we'll be happy to verify or correct this information for you. We cannot correct any addresses once an order has been processed. Please reach out to us as soon as possible for any corrections.

Usually, orders are shipped out within 1-3 business days

Standard shipping costs: FREE

*AURADRUM is not responsible for customs fees determined by government regulations.

All couriers are independent agencies and are not operated under or by AURADRUM. These agencies conduct their own businesses within their own standards and abide by their own rules and regulations.

How long does shipping take?

Orders typically take up to 7-10 business days from when they were shipped to be delivered (depending on where you are located).

North America: 7-10 Business Days

Europe: 10-17 Business Days

Australia/New Zealand: 6-10 Business Days

South America: 7-12 Business Days

Rest of World (Worldwide): 7-25 Business Days.
(Contact us if you would like more specific information.)

When will my products ship?

All orders are processed for shipping within 1-3 business days. From there, we wait for the courier to pick up your order to bring it to you!

Your order may experience a delay in shipping if your shipping information is not filled out correctly. Please ensure this is filled properly to be certain there is no delay in your order being shipped.

Why didn't I received my order?

Return to sender- If you accidentally entered the wrong address location. If this is the case, your courier will mark your package “return to sender.” Reach out to us, We're happy to ship your order again!

Stolen- While your courier will do everything they can to ensure you get your AURADRUM order, there is always a possibility that your package could get stolen. This is why it’s very important for you to make sure that you track your package with your courier's tracker online so that you are available to receive it when it arrives. We are terribly sorry for your loss. We will not be held responsible for lost or stolen product once delivered.

Misplaced- If your package says that it is delivered, and yet you can’t find it, please check with your neighbors to see if it accidentally got placed in the wrong location. Unfortunately, this does happen from time to time.

If you have any issues tracking your AURADRUM order, you can also contact our customer support at support@auradrum.com, and they will help you out. We are committed to getting you your products!